Terms & Conditions


This website is run by Row & Co Pty Ltd. When the terms “we”, “us” and “our” are used they are referring to Row & Co and the team of people whom run the company. We offer the use of this website, the information, services and products to you, the customer, conditioned upon your acceptance of the terms, conditions, policies and notices stated within this website.

Upon visiting our site and/or purchasing our product, you are agreeing to our Terms and Conditions and are bound by the following terms, including additional terms and conditions/policies referred to in the following document. These Terms and Conditions apply to all users of this site, including users who are browsing, vendors, customers, merchants and/or content contributors.

Please carefully read the Terms and Conditions laid out in this document. By using any part of our site, you agree to be bound by the Terms and Conditions. If you do not agree with all Terms and Conditions within this document, you may not access or purchase our services/products.

All new information including products, information, features and tools are also subject to the Terms and Conditions. The most current version of the Terms and Conditions will always be available to access on this page. However, the Terms and Conditions are subject to change and it is your responsibility to check and keep updated with any changes made. By continuing to use the website, it is acknowledged that you agree to the changed Terms and Conditions.

Our store is hosted by Shopify Inc. They are an online e-commerce platform, which provides us the tools to be able to present and sell our products and services to you. By agreeing to our Terms and Conditions this includes the terms of using Shopify Inc.


By agreeing to our Terms and Conditions, you agree that you are at a legal age within your Country of residence and consent to the use of our site to any minors under your care. You may not use our products for any illegal or unauthorised purpose or violate any laws in your jurisdiction such as copyright laws. You may not infringe upon or violate or intellectual property rights or that of others.  You must not transmit any viruses, bus, worms or any code with the intent to do damage. A breach of any Terms and Conditions will result in an immediate termination and you will be blocked from being able to use our services in the future.


We reserve the right to refuse service to anyone for any reason at any given time. We will not tolerate any abusive behaviour and this will result in immediate termination of our services provided to you. Your content (not including payment information) may be transferred unencrypted and involve - transmissions over various networks and – changes to conform and adapt to technical requirements of connecting networks and devices. Credit card details are always encrypted. You agree not to copy or resell any part of the service we provide, unless approved in writing by us.


Any information we provide on our site is to be used at your discretion. If the information we provide is in some way inaccurate or outdated, we are not responsible. This information is for general knowledge and should not be relied upon as the sole basis when making decisions. We encourage you to do your own research and any reliance on the information laid out on this website is to be used at your own risk. We reserve the right to modify the contents of this site at any given time, however there is no obligation to update the information on our site. It is your responsibility to monitor the information, the date published and any changes that may be made. We are not responsible for any information provided by other users. This includes but not limited to inaccurate or incomplete comments or personal details.


We reserve the right to change our products and/or the prices shown at any given time, without notice. Also we may discontinue a service or product at any given time and without notice. Products and services are available online only and in limited quantities depending on our stock and warehouse capacity. Exchanging products is limited and subject to availability. Please see our Return Policy for more information.


Product displays including colour are as accurate as possible. We are not responsible and cannot guarantee how these will present on your screen. We reserve the right to limit the products and services provided to any individual, representative, company or regional area. We make every effort to ensure the product is in good condition when the buyer receives it. However, we are not responsible for the product and how it is presented once it leaves our hands.


If you are unhappy with your purchase and would like to return it, please contact us on admin@fortunatepaws.com Customers are entitled to refund their items if they are unsatisfied. However, we do limit the number of refunds to one per customer per order. Returns must be submitted and sent back to us within 30 days of buyer receiving order. You shall be responsible for all costs incurred to send the item back to us. Refer to our Returns & Refunds Policy for more information.


Once an order has been placed through our site, you agree for us to use the shipping address you provide. We are not responsible for these details and if there are any inaccuracies you are responsible. We use an external shipping provider and the details you provide will be used. We are not held responsible for any delivery errors that may result from this. It is your responsibility to check the information provided is accurate during the checkout process. We reserve the right to refuse an order. We may limit the quantity purchased. In the event that we do change an order, we will attempt to notify the customer with the details provided. We are not responsible if these details are incorrect in any way and we cannot make contact with the account holder. Under these Terms and Conditions you agree to provide current and accurate information including full name, email, payment information and shipping address. If these details were to change, you agree to update them as soon as it is possible for you to do so. It is your responsibility to notify us so that we can complete your order. We will not be held responsible for any orders unable to be fulfilled to due incorrect account information.


The personal information you provide us is secure under our Privacy Policy. Please make yourself aware of this policy. It can be found via the Quick Links in the footer of the website.


We may provide you with the use of extra services including, but not limited to, external payment providers. We have no control or input as to how these services operate. By using these services you acknowledge and agree to the Terms and Conditions laid out by them. We will not be liable for any issues that may arise or is related to your use of any third-party services. You agree that any use of these optional, third party services is at your own risk. Any new third-party tools or services offered by us, in the future will also be subject to these Terms and Conditions. We may offer links on our site that will direct you to a third-party that we are not affiliated with. We are not responsible for the content published by the third-party. We are not liable for any purchases of goods, services, resources, content or any other transactions, and any outcomes of said transactions, made through the third-party. It is your responsibility to review the third-party policies before engaging in any activity.


When a user provides information, whether it be a comment, review/feedback or any other user submission such as suggestions and ideas via our website and associated pages, email or mail, you agree that we may publish these comments without restriction. We are under no obligation to maintain any comments in confidence unless clearly stipulated and mutually agreed to by both parties. We are not required to respond to any comments. We may monitor, edit and remove any comments we deem inappropriate. By agreeing to these Terms and Conditions, you agree to be respectful to all parties. This includes no unlawful behaviour, abusive or obscene comments. You agree to not violate any rights, be ours or any third-party, including copyright, trademarks and policies. You agree not to falsify information or provide any misleading details including your identity, false email address and phone number. You are responsible for your comments and we take no responsibility of any outcomes your actions or any third-parties actions have.


From time to time there may be typographical errors or inaccuracies on our site that may relate to product descriptions, promotions, availability, pricing and shipping charges. We reserve the right to correct any errors and update the information. If need be, we may need to cancel orders relating to such errors and not provide notice. However we will do our best to provide the customer with support regarding these changes.


We cannot guarantee the use of our service will be uninterrupted and error-free. We reserve the right to remove our site and product availability from time to time, for indefinite periods, as we see fit and without notice to you. You agree to the use of our services and the Terms and Conditions. In no case shall Row & Co, our directors, employees, affiliates, contractors, suppliers or service providers be liable for any injury, loss, claim, or any damages including loss of savings, loss of data, replacement costs or any similar damages due to your negligence or misuse of the product and service. You agree to defend and hold harmless Row & Co and any employees and affiliates, from any claim or demand, including attorney fees, made by a third-party from issues regarding you and your breach of these laid out Terms and Conditions, or any violation or breach of any law or rights of said third-party.


It is your right to terminate your agreement to these Terms and Conditions at any given time. Until such time these Terms are to be adhered to. If you wish to terminate these Terms and Conditions you may notify us of said termination or cease using our site. We have the right to terminate your use without any notice. The Terms and Conditions laid out in this policy and any other policies mentioned on this site makes up our agreement. The failure of us to exercise or enforce any provisions stipulated shall not be viewed as a waiver of rights. We have the right to act as we see fit and deem where action is needed to be taken. Any misinterpretations of these Terms and Conditions shall not be used against us.


These Terms and Conditions and any separate agreements which we provide you goods and services shall be governed by and interpreted in accordance with the laws of Australia.

Any questions about the Terms and Conditions laid out in this document should be sent to us at admin@fortunatepaws.com