Privacy Policy


This Privacy Policy is a policy describing the use of your personal information and how it is collected, used and shared when you purchase from us, FortunatePaws.


Certain information is automatically collected about your device such as the web browser you are using, IP address, time zone and some cookies from your device. As you browse and continue browsing our site, additional information is collected such as web pages, search terms and products viewed and information about your interaction with the site. This information is automatically collected for analysis data purposes and is known as device information.

This data can be collected in a few different ways. Cookies are data files that are placed on your device and have an anonymous unique identifier. If you do not wish for Cookies to be used you have to right to disable this feature through your web browser. Log files track your actions that occur throughout the site. They collect data such as IP address, browser, ISP and time zone. Web beacons, tags and pixels are electronic files used to record information and how you browse the site such as which products you are interested in and pages you have visited.

When you have decided to make a purchase and proceed through the checkout process, Personal information is collected from you. This includes your first and last name, email address, billing/shipping address, phone number and payment information either credit card details or through a third party such as PayPal.

Both of these forms of information and data are classed as personal information in this Privacy Policy.


Your personal information collected from the checkout process is used to fulfil your order/s placed through our website. To fulfil your order we need to process the payment information, use your shipping address to arrange delivery, provide you with a tax invoice, order confirmations and any additional reasons should we need to contact you regarding the order. Other reasons we may need to use the information you provided include notifying you of any changes, marketing emails, if you subscribed to our mailing list and screen for potential fraud.

The device data collected is used to help with data analysis and to screen for potential risk and fraud. This data helps us to improve and optimise our site and find out where we need to improve. It is also a helpful tool in assessing our advertising and marketing campaigns.


In order to operate to the best of our abilities, we use third party services. We share limited personal information with the third parties to ensure your orders are fulfilled. We use Shopify to run our online store and therefore Shopify has access to this information. You can visit Shopify’s privacy page to find out more: Other examples of third party services we use include Google Analytics: and Paypal:

The only other reason we may share your Personal Information is to comply with applicable laws and regulations.


Once an order has been placed though our site, the order information and contact details are retained in our records. You may request these details to be deleted if you so wish. You can contact us through our email on


We may update this policy without any notice, when we see fit. Please make sure to check the policy from time to time to make sure you are up to date with any changes.


If you have any questions or if you would like more information about our privacy practices please contact us via email at